Leaked information from Tesla revealed thousands of complaints from users


The German newspaper Handelsblatt said it received 100GB of data from “several informants” inside Tesla, which shows the company has received thousands of complaints about Autopilot features in the past years. This data collection contains 23,000 internal files with complaints dating from 2015 to March 2022, Jalopnik reported. During that time, the automaker saw 2,400 reports of self-acceleration problems and 1,500 reports of brake function problems. These brake issues included 139 complaints about unintended emergency braking and 383 complaints about phantom brakes caused by false collision warnings. It was also reported that the files contain more than 1,000 crash reports and a table of 3,000 incidents where drivers have raised safety concerns regarding Tesla’s driver assistance system. While most of the reported incidents took place in the US, some complaints were from vehicle owners in Europe and Asia. Handelsblatt said it contacted dozens of customers from the files to confirm their reports, and some even shared videos with the news outlet. The files reportedly included details on thousands of security complaints, as well as instructions for employees on how to contact customers. Apparently, they were told not to copy and paste incident reports into email or text messages, and not to leave information as voicemail recordings, and were only allowed to pass the information orally to customers. In a statement explaining why the publication decided to release information from the Tesla files, Handelsblatt editor-in-chief Sebastian Matthes said that a 12-person team spent six months reviewing and evaluating the files: “The data paints a picture of an electric car pioneer who appears to have far bigger technological problems than previously known. . For example Autopilot issues. The Tesla files contain thousands of reports of complications with driver assistance systems. Complaints of Tesla vehicles braking suddenly at full speed. Or sudden acceleration complaints.” Related Gallery While Tesla didn’t exist, they were: 5 revolutionary electric vehicles Browse Gallery


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